trendea.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for certain shipping lines
• Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows "delivered," no refund or resend will be provided.
• If an order has not been received, a non-delivery certificate may be required from the local post office.

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage, such as small scratches
• No refunds for packaging damage caused by international shipping
• Claims for electronics must be made within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size issues, please include a photo showing the item and measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once payment has been made

📩 How to Submit a Dispute

• Include clear photos or videos of damaged products
• Include screenshots of complaints showing the name, date, and content
• Return the product if requested by our customer service team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations or significant delivery restrictions.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Approved returns must generally be sent within 30 days of receipt

6. Service-Based Products

Services such as packaging or photography are non-refundable once the requested service has been fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product looks different than expected without a defect
• Delays caused by customs or natural events
• Wrong item ordered by the customer
• Incorrect or incomplete delivery address provided by the customer

📌 Additional Information

• Order Status: No disputes once an order has been marked "closed"
• Shipping Method Limits: No disputes for:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Disputes may not be accepted in high-risk regions
• Returns Reminder: Returns are only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality service unless the service has been reviewed or inspected
• Expanded Unacceptable Disputes: Odors, deleted tracking information, customs issues, and similar circumstances may not qualify for a refund or resend

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@trendea.shop

We’re here to help make your shopping experience smooth and worry-free!